The information we collect
How we collect personal information
We collect personal information in a variety of ways, including:
· Directly: We collect personal information which you directly provide to us when you register for an account, through the ‘contact us’ form on our website, or when you request our assistance via email, our online chat or over the telephone.
· Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
Collection and use of personal information
Personal information: We may collect, hold, use and disclose personal information for the following purposes:
· to enable you to access and use our Services;
· to provide our Services to you, including to dispatch and deliver our products to you;
· to contact and communicate with you about our Services;
· for internal record keeping, administrative, invoicing and billing purposes;
· for analytics, market research and business development, including to operate and improve our Services, associated applications;
· for advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you;
· to comply with our legal obligations and resolve any disputes that we may have;
· if you have applied for employment with us; to consider your employment application; and
· if otherwise required or authorised by law.
Disclosure of personal information to third parties
We may disclose personal information to:
· third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation) IT service providers, data storage, web-hosting and server providers, couriers, maintenance or problem-solving providers, professional advisors and payment systems operators;
· our employees, contractors and/or related entities;
· our existing or potential agents or business partners;
· anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
· courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
· courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
· any other third parties as required or authorised by law.
Overseas disclosure: For the purposes above, we may transfer your personal information to parties located outside New Zealand which may not have an equivalent level of data protection laws as those in New Zealand. Before disclosing any personal information to an overseas recipient, we will comply with Information Privacy Principle 12 and only disclose the information if you have authorised the disclosure after we expressly informed you that the overseas recipient may not be required to protect the personal information in a way that, overall, provides comparable safeguards to those in the Privacy Act, or we believe the overseas recipient is subject to the Privacy Act, or we believe that the overseas recipient is subject to privacy laws that, overall, provide comparable safeguards to those in the Privacy Act, or we believe that the overseas recipient is a participant in a prescribed binding scheme, or we believe that the overseas recipient is subject to privacy laws in a prescribed country or we otherwise believe that the overseas recipient is required to protect your personal information in a way that, overall, provides comparable safeguards to those in the Privacy Act (for example pursuant to a data transfer agreement entered into between us and the overseas recipient).
Your rights and controlling your personal information
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Access and Correction: Subject to certain grounds for refusal set out in the Privacy Act, you may request access to, and correction of, the personal information that we hold about you. Please contact us using the details below. We will deal with your request in accordance with the Privacy Act.
Retention: We will not keep your personal information for longer than is required for the purposes for which your personal information may lawfully be used.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint.
Storage and security
We are committed to ensuring that the personal information we collect is secure. We have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
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Links to other websites
For any questions or notices, please contact our Privacy Officer at:
AP Curtain (Sunflower Home Decoration Co. Ltd), NZBN 9429050146123
Last update: 24/02/2023